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DSA Complaints Handling Procedure

Here at Reach Data Technologies Ltd we pride ourselves on providing the highest level of service to our customers

However, we acknowledge that sometimes things go wrong, we are human after all and when they do, we would like to hear about it.

It is through the valuable feedback of our customers that we can further improve our services.

Clearly all complaints will be handled with the due care attention that they rightly deserve in a friendly professional no-confrontation manner.

How to make a complaint?

You can make complaint to the managing director in any of the following ways:

Who to ask for?

All complaints will be dealt with my Mr Gurnak Bains.

What can I expect?

If you contact us by telephone:

Please ask to speak to Mr Gurnak Bains the managing director. If he is not available please leave your contact details with his colleagues that took your initial call, he will endeavour to contact you within 24 hours of your call. In the unlikely event that he is unable to resolve your complaint, we would ask that you put your complaint in writing to the using the contact details above.

If you contact us in person at our office:

We would ask that you first telephone to make an appointment to visit the managing director. Visiting unannounced may result in waiting in the reception area before a colleague is free to take down all your details in the event that the managing director is not on onsite.

If you contact us in writing or by email:

We will acknowledge receipt of your complaint within 1 working days, and a fuller response should be sent to you within 7 working days by Mr Gurnak Bains.

TimeFrame to resolve complaints

The overall responsibility for handling complaints rests with Managing Director Mr Gurnak Bains. All complaints will be answered in writing or email, with an outcome commissioned within 10 working days.

External third parties that can help if your complaint is still not resolved to your satisfaction?

If you feel that “Reach Data Technologies ltd” has NOT been able to address issues you have raised, you may refer your complaint to your disability officer, assessor or assessment centre.

They will take your complaint up on your behalf with Mr Gurnak Bains, the managing director or “Reach Data Technologies Ltd”, in accordance with their own complaints handling procedures.

Final Decision

In the unlikely event that this does not offer a final resolution, the ultimate point of appeal you may ask the DSA Quality Assurance Group to arbitrate (for contact details see www.dsa-qag.org.uk). DSA-QAG’s decision in all complaints relating to DSA in conjunction with Mr Gurnak Bains is final.